They performed in any event of course emailed a criticism towards the buyers solution dept

I found their customer support rather impolite rather than knowledge

Just Intimate Judith from Covington GA () I registered totally free towards the an advertising offer, and purchased 1 month and you may said to not ever renew instantly. It told you we can’t refund, however, we shall make you 1 month totally free, although not at the time my month 100 % free shoud has starte thay terminated my personal registration to have lack of fee. The complete feel was such as for example a tear-regarding. They paired me with lots of guys, but not a-one responded my concerns. We have a couple of girlfriends who registered at the same time I did in addition they coordinated united states up with the same dudes in addition they never taken care of immediately both of these possibly. I want my cash return, however I can not also get them to answer my personal emails.

It sould getting investigated. Richard off Brunswick GA () I generated an error providing its 100 % free? As i made an effort to improve the fresh mistakes, I happened to be advised that unique character drawn by me personally is actually almost impossible adjust. After checking the new fees (quite high) to possess monthly prices, etcetera in addition to currently complaints I recently discover, evidently I recently happened in order to chance out. So now I will only prevent new EHARMONY organization. Kate regarding Collegeville PA () Ended up being customer away from eharmony for around 36 months. Then renewed once more. Decided to let subscription run out. Once i originally licensed, I got place membership to not ever vehicles-replenish. Possess only realized they vehicle-restored my account and you can billed my credit card to own higher monthly rate without my personal composed permission.

When i tested new Account Options webpage, there clearly was today no choice to suggest regardless of if We want to vehicle replenish. When i made created criticism and you may demand for reimburse, is actually advised you to now membership cannot vehicles-replace and that no refund will be made. There’s notation to my Membership Configurations that account will not re-brand new but there is however no means for us to choose restoration choice. This is very misleading recharging habit and you may I’m processing problem which have appropriate gov’t regulating service. Robert of Dayton OH () I have called eharmony via elizabeth-post for the past 90 days, inquiring the recommendations when you look at the cancelling my subscription, but have didn’t come with Effect from their store. However they see it smoother to age-mail us to recommend that they usually have only restored my subscription to have yet another week.

Membership ran aside and i restored for starters month

Basically Cannot Hear From their store Next Month, I’m able to Search Courtroom Assist with Clear This matter! Mary regarding Fort Wayne When you look at the () I inserted eHarmony towards a special step 3-times offer. Immediately after signing up for, We acquired singular match. The latest fits don’t fulfill my personal range standards (the brand new match is located 1-1/couple of hours aside). I inquired why I obtained so it match plus they didn’t respond to my concern actually. This new just gave me its processed current email address and verbal reaction when We later called, that they fits toward area code and you will, if anyone they matched up myself having joined an incorrect zip code, it could fits with me. Not one person manage make sure to get the direct reason for brand new mishap, and i is advised the meets measured among the three protected myself to have my step three-times demonstration.

In addition to, they will i’d like to speak with a manager. I got to send my thing due to email to get much more attract. Conclusion, once zero good suits, I tried discover my cash return so you’re able to zero avail. I had almost all their hoops shoot for individuals to take on my personal disease, but you will find no willingness giving me personally people extra attention. We complained from the Better business bureau however with zero achievement. It concluded the latest blast of characters that have a lie that i received three matches. They credited my personal account the fresh new $sixty I happened to be charged of the eHarmony and you may eHarmony signed my personal membership. Carmen from Winter months Playground Fl () For the . A couple days when i had a contact forwarded in my experience to let be aware that there’s zero meets in my situation.